Consumer Information Report
High Volume, Hot Water Extraction
Thanks for your interest in Superior Steam Cleanerscarpet cleaning process. I hope this special report helps you learn more about carpet cleaning and the processes we have used to get the carpets of hundreds of satisfied clients in the area the cleanest they’ve ever seen!
We’re charter members of “Ethical Services”, a national network of cleaning professionals who are committed to excellence. Check out www.ethicalservices.comto learn more.
By reading this report you’ll learn the 11 important steps to a perfect carpet cleaning. Then at the end of this report, you’ll find our cleaning packages information along with a pricing chart.
I’ve also included a couple special coupons to encourage you to give us a try. If you have any questions, please feel free to call me at any time.
You may also listen to our FREE 24 hour consumer information hotline by calling 1-888-220-2648 (x8600) or check out our consumer information website at www.superiorsteamcleaners.com.
CARPET CLEANING JARGON…
WHAT IS HIGH VOLUME EXTRACTION?
WHAT IS HIGH VOLUME EXTRACTION?
The term "High-Volume Extraction" refers to a unique carpet cleaning process that utilizes both a high flow of water volume, heat, and air volume (vacuum) to remove a large volume of soil without leaving any detergent residue.
This represents a breakthrough in carpet cleaning technology. Superior Steam Cleaners integrates this new “High Volume” extraction technology into every carpet cleaning jobs.
HOW IT WORKS: High Volume Extraction utilizes more water than other professional systems to truly deep clean to the base of the carpet fiber. We then quickly recover 94% of the dirty water with a super-powerful vacuum system, leaving the carpet residue free and super-clean!
MORE WATER = BETTER! Water flow is THEmost critical factor in removing suspended soil from the carpet.
Think about going into the shower and sudsing up your hair with a rich lather of shampoo. Now imagine rinsing it with a quart of water.
It’s tough to get all the shampoo out, right? Now pour 5 gallons over your head! Which one is going to leave your hair cleaner? Of course rinsing with 5 gallons!
It’s the same idea with your carpets. The more water that’s used to rinse under controlled conditions, the cleaner your carpets will be!
THE HIGH VOLUME EXTRACTION DIFFERENCE
High Volume Extraction removes more soil than other systems because it uses super-heated 220° water flowing quickly under intense pressure to flush away dirt. Then a powerful vacuum system recovers 94% of the water. Many commercial cleaning machines only recover 40-50%; this leaves your carpets too wet or they just spread the dirt around.
Here are some interesting facts
- It is surprising that carpet cleaning often is poorly planned and assigned to inexperienced individuals. Janitors or weekend carpet cleaners usually do NOThave any formal training or industry certifications to clean your carpets.
- At Superior Steam Cleanersour technicians strive to further their education by attending industry certification schools.
- You would not allow a weekend dentist with mail order credentials work on your teeth, right? Same thing.
- Someowners of cleaning companies buy the lowest priced equipment and cleaning products to save money.
This means that your carpets could be subjected to rapid resoiling, color changes, and fiber deterioration or delamination if you have them clean your carpets.
This leads to premature wear, damage, and replacement.
Another important factor is your home’s Indoor air Quality.
The use of the best available cleaning solutions and equipment, along with trained, knowledgeable technicians is essential to doing a GREATjob for you.
WHAT’S SO SPECIAL ABOUT Superior Steam Cleaners?
After all, other companies say they’re the best …
Who can you believe?
HERE’S WHY YOU’LL LIKE US BEST !
THE SAME REASON WHY OTHERS CLIENTS
LOVE TO WORK WITH US.
Recent Testimonials for Superior Steam CleanersSelected July – November 2007
“The refrigerator at our business died over the weekend, and we came in to find a smelly, gooey mess. I called Randy, and he came over THAT DAYand cleaned it all up. It looks great; it smells wonderful. I’m a happy camper.” Claudia
“I wanted to send a letter of thanks for the wonderful job your company did cleaning my carpets. Your technicians were very knowledgeable and helpful, they explained each step and walked me through the process of cleaning my pet stains. With my husband on his way to Bosnia, he is in the army, your special for military families was a super find too. Now my 4-month-old baby can safely play on the floor and it’s one less thing to handle myself, plus at a great savings. Thanks again for a job well done. I will be happy to recommend you to family and friends.” Sincerely, Beth
“Randy~ Just wanted to say thanks for giving me such a great deal on my carpet cleaning! It looks better than it has ever looked and Shaun was very nice and professional. I will definitely send people your way. Thanks again!” Kate
“You done good! The technician was prompt, and cautious about how he cleaned up after himself. He cleaned everything up just fine, and if I’d been using my head, I’d have had a lot more cleaned when he was here.” Carl Palm
“Just great! Very happy. I really appreciate the fact that the cleaning crew put those coverings on their feet when they walked on the clean carpet”. G
“Very happy with the job; technician (Shaun) was very polite, very conscientious.” Warren
“Our carpets are amazingly clean! I didn’t think they were even that dirty, but when Shaun started cleaning, I was appalled at the difference in color; you could see the change in every pass with the wand.” Earl
“Not only did your team arrive promptly, they did above and beyond what I asked them to do. I had asked to have some spot cleaning done, and not only did they do that area but also they did my stairs and an area in my dining room at no extra charge. I have been using Superior for the past four years and will continue using their service indefinitely. The results are better than I ever expected and the prompt, friendly service is excellent. Thank you for another job well done. The carpets look and smell wonderful.” Sincerely, Connie W.
“Thanks for doing such a fabulous job on our carpets. We are extremely pleased at how well they turned out. Not only do our carpets look brand new, Superior Steam Cleaners was able to remove stains in our carpets that other carpet companies had tried and failed to do. Our rec room had had some water damage done to the carpets and we had to replace a section- we thought we would never get the existing carpet to come clean to match the new- but after Superior was done you couldn’t tell where the old carpet began and the new carpet ended. We are extremely pleased with the job, the service and the attention to detail. We will use only Superior from now on and will only recommend Superior to our family and friends. Thanks again Superior for a job well done.” Mandy
“My neighbor Sara was moving out and asked me if I’d let the carpet cleaners in, so they could clean all the carpets when the house was empty. The carpets look excellent. You did a very, very professional job. When I need my carpets cleaned, I’m going to call you.” Wendy
“Randy was very easy-going and professional. He was so easy to work with, and I wasn’t afraid of pointing out a spot he needed to go over again. I especially like the fact that he used a clear water rinse so he didn’t leave a chemical residual on my carpets; this is important to me in my daycare service.” Kristi
“It looks fantastic. I was working last night when it was done, and I was amazed. The manager’s office looks so good.” Aubrey Collins,
“We are very happy with the results. The carpet looks fantastic, and I was really surprised at how fast it dried. It’s just awesome.” Jeff
“My kids had my carpet cleaned because I have this dog. And it looks pretty good, really. Our carpets were really bad, and now they’re nice and clean.” Jim
“Everything went just fine, very nice. I had RED KOOL-AID spilled on the carpet, and if you didn’t know exactly where the pitcher dropped, you’d never know about it at all. It’s absolutely amazing. And the floor dried fast, too.” Mary
“The carpets look great! Now my wife makes me take my shoes off! The guys really worked hard, too; there was a spot that needed extra cleaning, and they put out the effort to clean it up.” David
Here’s how we THRILL our customers…
Again and again (read on)
OUR CARPET CARE PROCESS
ELEVEN STEPS TO A CLEAN, HEALTHY CARPET
Superior Steam Cleanersoffers several carpet cleaning package options for your consideration. Decide which package best suits your needs and budget.
STEP 1 Prevacuuming:
Carpet is really a gigantic air filtration system. It traps the soils tracked in by humans and pets, as well as minute particles of dust, mold spores, small insects and other microscopic matter that circulate through the air.
As a result, 70% to 80% of soil in carpet is comprised of particulate matter, such as dust, sand, carbon, human and animal hair, and flakes of skin.
These soils are not dissolved by water or carpet cleaning chemicals, and are best removed through dry vacuuming.
IF dry soils are not removed prior to wet cleaning, they will hamper the effectiveness of the cleaning process. Therefore, vacuuming is an important first step in the carpet cleaning process.
Vacuuming frequently between cleanings is also the best way to lengthen carpet life and maintain high levels of appearance.
Dust mites are more than just an annoyance and health hazard in most homes. The fecal residue from dust mites contributes to breathing problems in many adults and children.
STEP 2 Removal of spots
Some spots will come out during the extraction cleaning process, but often reappear, within a few hours to a few days, as the result of "wicking" (water and dirt rising to the surface) that occurs during the drying process.
This is because the spot was not properly removed. We remove spots properly after vacuuming and before cleaning. It is a good idea to remove spots as soon as they appear, even before the area is scheduled for cleaning. The sooner spots are removed, the easier they are to remove and the less likely they are to cause permanent appearance problems.
WHAT ABOUT PET STAINS?
Some carpets are damaged severely from pet urine stains. These stains are usually removable! We offer a special process for effective pet stain removal – it’s very thorough and we have a free report on the entire process! Please call to request our pet stain & odor removal report for more information. Call (443)-277-7265 for your free copy.
STEP 3 Prespray Solution (Pre-conditioning your carpet)
Pre-sprays loosen and suspend the greasy and oily soils that adhere to your carpet fibers. These are the soils that vacuuming does not remove. Such soils exist everywhere, but are more noticeable, due to their concentration, in high traffic areas, such as just inside doorways, in hallways, in front of furniture, etc.
These soils often are tracked in from asphalt, automotive oil in driveways and parking lots. In addition, many food and beverage spills fall in this category.
To allow the prespray to do its job, it should be agitated with a carpet groomer (brush) and allowed to dwell for 5 to 10 minutes to loosen and emulsify the soil. The process is similar to soaking dishes before washing them, in order to allow dried food to loosen.
SPECIAL SOLUTIONS FOR CHEMICALLY SENSITIVE
If you have known chemical allergies please let us know. We have a special group of products that are hypoallergenic. We can also clean with clear water to remove soil.
STEP 4 MECHANICAL AGITATION
For carpet needing restorative cleaning, a special rotary jet extraction machine is used to loosen deeply embedded soils (restorative cleaning). This additional agitation that offers spectacular results!
The jet extraction machine has 5 vacuum slots and 5 spray jets (see left) that spin, spray, and vacuum simultaneously on the carpet, producing tremendous deep-cleaning action.
STEP 5 EXTRACTION:This is the process of spraying hot water into the carpet then extracting the dirty water, leaving your carpet fresh and clean.
Extraction is where the "rubber meets the road" (or, in this case, where the water meets the carpet).
The more soil and chemical residue left in the carpet
the faster the carpet will re-soil.
The reason is that dust, dirt and other matter are attracted to residue like a magnet and adhere to it, quickly building up to re-soil the carpet.
If carpet starts to look dingy just a week or so after cleaning, it is likely that a considerable amount of soil-attracting residue was left in the carpet during the extraction process.
Lower quality chemicals also contribute to increased residue levels, another good reason to use an extractor with a higher Impact Rate and better flushing action to remove as much of that residue as possible.
STEP 6 CARPET PROTECTION: Most carpets have a stain/soil protection product applied at the mill. However these protective coatings wear off and are cleaned off over the years and should be re-applied periodically to keep the protection level in tact.
We spray on our protective finish after the carpet’s been cleaned – it enhances the carpet’s ability to resist soil & stains, makes the vacuuming easier, and the carpet cleans up better the next time you require service.
Never have your carpets cleaned without requesting protector. It’s cheap insurance against spills, spots, & stains. In fact, we cannot truly warranty our cleaning over time without the application of our protective finish.
STEP 7 Drying: There are a number of reasons why it's desirable for carpet to dry quickly. When carpet takes too long to dry in a warm and humid environment, the possibility of mold and mildew growth becomes a concern.Moisture in the carpet: The less moisture left in the carpet, the more quickly it will dry. Unfortunately, mostextractor machines do not have vacuum systems that are strong or efficient enough to promote quick drying. This is primarily due to the distance the air and water must travel from the carpet to the recovery tank.
STEP 8 OPTIONAL RAPID DRYING To get your carpets dry as quickly as possible ventilate the area well with large fans (see left) and open windows when possible. In the winter, turn up the heat to 80° or so for few hours to accelerate dry times. YOUR OPTION: You can rent large “air movers” from us for $35/day for super-fast drying.
If the area has air conditioning, it should be turned on as air conditioning removes moisture from the air, allowing moisture in the carpet to be released more quickly.
STEP 9 OPTIONAL FIBER BUFFING:Another way to get your carpets dryer faster is to remove surface moisture mechanically. Fiber buffing involves using a rotary floor machine (left) and absorbent dry pads (right).
The circular pad is spun across the carpet (buffing) with the machine to absorb surface moisture. This process reduces drying times dramatically. Fiber Buffing is especially valuable for deep restorative cleaning, as the carpet retains more moisture and takes longer to dry.
Fiber buffing is available as an extra-cost item. Add .10/sq ft to your cleaning cost for the fiber buff speed drying option.
STEP 10 GROOMING The final step is to brush groom your carpet’s pile to enhance drying, to work the protector into the fiber, and to remove machine marks. This service is included with every carpet cleaning service.
STEP 11 APPLICATION OF DEODORIZER
Sometimes the application of a deodorizer or EPA Registered Carpet Sanitizer is necessary to get rid of malodors. Please call Superior Steam Cleaners business office between 8:00-4:00 pm Monday-Friday if you have any questions.
Residential Carpet Cleaning Frequency Chart
Did you know that according to the Institute of Inspection , Cleaning and Restoration (IICRC) you should have your carpets cleaned AT LEAST 1 TIME PER YEAR depending on the amount of traffic . The IICRC is a professional association that trains & monitors cleaning technicians throughout North America. To help you decide how often your carpets need to be cleaned, I have included a graph from the IICRC S100 Standards. These standards provide the guidelines used by the Carpet Industry to give your carpet the longest life possible.
Cleaning Frequency Guidelines
Professional Carpet Cleaner/Restorer
1 time per week
Daily or as soon as the spots are noticed.
Traffic areas every 12-18 months
Every 2 years per manufacturer
(Families with children, elderly)
1 to 2 times per week
Daily or as soon as the spots are noticed
Traffic areas every 6 to `12 months
(Families with pets, smoking)
2 to 4 times per week
Daily or as soon as the spots are noticed
Traffic area every 3 to 6 months
(2 times annually)
(large families, multiple pets)
Daily or as soon as the spots are noticed
Traffic lanes every 2 to 3 months
(4 times annually
This table is intended to serve as a guideline for recommended cleaning frequencies from a public health perspective. Originally published in a letter from the U.S. EPA, this schedule has been adopted as part of the Institute of Inspection, Cleaning and Restoration Certification's (IICRC) Carpet Cleaning Standard S001-1991. Complete copies of the IICRC Carpet Cleaning Standard can be obtained by calling the Institute at 360-693-5675.(From: U.S. EPA Letter, January, 1989)
What do we recommend?
There's no doubt that regular, professional cleanings benefit both you and your carpet. Removing unwanted contaminates from your carpet promotes a healthier indoor environment. Properly maintaining your carpet prolongs its useful life. We can help you determine how often you should clean your carpets during your cleaning visit. Here are a few tips.
- Clean your carpet sooner rather than later. Soil buried in your carpet acts like an abrasive, accelerating the wear of face yarns, and soils are much harder to remove when they've been ground in over an extended period of time.
- Vacuum regularly, especially in front of exterior doors where soils can accumulate.
- Clean up spills when they happen.
- Use products intended for use on carpets only. Try water or carbonated water first. If the spot remains use a non-residual product such as “Spotter Blotter”.
- Properly performed cleaning, even frequent cleaning, does not damage your carpet nor will it cause your carpet to soil more quickly.
- ALWAYS consult a professional if you have questions about the care of your carpet.